Frequently Asked Questions
1) When will I receive the first issue of my subscription?
Allow 4 to 6 weeks for your new subscription order to process.
For Canadian and International orders, please allow 6 to 8 weeks for your new subscription order to process.
NOTE: SnoWest Magazine mails 8 issues from August to March. Those who subscribe in the summer months will start their subscription with the September issue.
2) When will I receive my back issues or products that I purchased?
Allow 7 to 10 working days for delivery.
3) How do I change my mailing address or email address?
Please click here to change your mailing address or here to change or email address.
4) After I have changed my address how long does it take to take effect?
You will need to allow one to two issues for your change of address to take effect.
5) I don't know what my Customer ID number is?
You can locate your Customer ID in several places.
On your mailing label: Your Customer ID appears above your name and mailing address.
On your invoice: Your Customer ID appears on invoices and renewal reminders.
*If you subscribe to more than one title published by Harris Publishing, Inc. you will have the same Customer ID number for all publications.
6) What other magazines does Harris Publishing, Inc publish?
Harris Publishing, Inc. publishes SnoWest Magazine, ModStock I & II, Western Guide to Snowmobiling, SledHeads Magazine, Diesel Tech Magazine, Houseboat Magazine, Pontoon & Deck Boat Magazine, Boating Sportsman Magazine, Playground Magazine, Potato Grower Magazine, Sugar Producer Magazine, Idaho Falls Magazine, Mountain West Turf Magazine, and Mountain West Golf Magazine.
7) How can I renew my Subscription?
You can easily renew your subscription online or contact us at 1.800.638.0135. You will need the code off your renewal letter to ensure you receive your renewal offer. Also, when renewing over the phone having your customer ID number will help your customer service representative. Please click here to renew your subscription.
8) Why do I continue to receive bills after I have paid my subscription?
We might have received your payment after we sent you an invoice. If you are still receiving bills more than 4 weeks after you sent your payment, please contact Customer Service or call us at 1.800.638.0135. Be prepared to provide us with the necessary information: Magazine, date of payment, payment type.
9) What should I do if my magazine arrives late, not at all, or damaged or I receive a duplicate copy?
Report the problem to customer service or call customer service at 1.800.638.0135. You will need to provide the date of the missing issue or the duplicate copy along with your mailing address and email to contact you at.
There are a few reasons why you might have missed an issue. Your subscription might have expired, you have not filed a change of address with us, and the post office has determined that your address is "Undeliverable" or your service has been suspended for non payment in the allotted time period.
Contact us at customer service and we will be happy to help you resolve this matter.
10) What if I don't want my name or e-mail address made available to other companies?
We do not rent, sell, or give out our customers' personal information or email addresses.
11) Can I order back issues?
Yes, back issues are available for $5.00/US; $7.00/CAN; $9.00/INT (Payable in USA Funds). You may purchase a back issue online or by calling 1.800.638.0135 during regular Customer Service hours, Monday-Friday 8:00 am to 5:00 pm (Mountain Standard Time). Payment must be received upon ordering.
12) Is ordering online safe?
Yes, it is safe to place orders and payment transactions online. Harris Publishing, Inc. is certified with Verisign and uses Secure Socket Layer (SSL) technology for all online transactions. SSL encrypts your personal information such as name, address and credit card number in an effort to prevent unauthorized access of this information during the transmission of your online order
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14) What if I cannot find the answer that I am looking for?
The fastest way to get your questions answered is to contact Customer Service at the following: email: email@example.com or phone toll free at 1.800.638.0135. A customer service representative will assist you between the hours of 8:00 am to 5:00 pm (Mountain Standard Time).
When emailing your inquiry be sure to include detailed information about your account and problem so that customer service can best assist you.